We are all familiar with “Your call is important to us…”  And we all have our strategies for coping with the wait.  But the other day, I think I set a length-of-time record. 

I placed a call at 4:30 and was told the usual. While waiting, I did the following: straightened my desk, folded my laundry, and began to prepare dinner.  Then I ate my dinner.  When I started the “wait time” was “more than 30 minutes.” Then, “under 15 minutes” Then “under 5 minutes.”

At 6:45, I was connected. My call lasted about two minutes. 

Sound familiar?